1. Who We Are
construction-skills.com (the "Site") is operated by Construction Skills Professionals Ltd ("we", "us", "our"), a company registered in England & Wales under company number [Insert Company Number]. "You" and "your" means any visitor to the Site, and anyone who books, enquires about, or purchases a course, test, or card application service through us.
If you are booking on behalf of a business, you confirm you have authority to do so on that business's behalf.
By accessing or using the Site, or by booking a service through us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or our services.
2. What We Do
Construction Skills Professionals Ltd is an independent commercial training coordinator. We help you identify the right course, card route, or funding option, and we coordinate your booking with the accredited delivery partner or awarding/certifying body responsible for actually delivering, assessing, or certifying your training (for example, organisations responsible for CSCS card applications, CITB testing, NVQ registration and assessment, CPCS registration, or SSSTS/SMSTS course delivery).
We do not ourselves deliver, assess, or certify qualifications. See our Disclaimer, displayed at the foot of every page, for full detail on this relationship. Once your enquiry or booking is passed to the relevant delivery partner or awarding body, their own terms and conditions (in addition to these) will also apply to the service they provide you.
3. Bookings and Contract Formation
- A booking or order can be made via the Site, by phone, or by email.
- Your booking constitutes an offer to purchase a service, which we are free to accept or decline.
- A contract between you and us is formed when we send you a confirmation email or message accepting your booking — not before.
- We take reasonable care to ensure prices and course details shown on the Site are accurate at the time you book. Prices may change from time to time, but any change will not affect a booking you've already confirmed with us.
4. Payment
- Payment terms depend on the service booked and will be confirmed to you at the time of booking.
- For NVQ and similar assessed qualifications, a deposit may be required at the time of booking, with the balance due at a stage specified to you before you confirm your order (for example, upon registration with the awarding body).
- Full payment (or an agreed deposit) is generally required before we or our delivery partner will commence the service.
- We accept payment via the methods indicated at checkout or as otherwise agreed with you in writing.
5. Suitability Assessment (NVQs and Assessed Qualifications)
For NVQs and certain other assessed qualifications, your assigned assessor or delivery partner will evaluate whether you have sufficient relevant experience to undertake the qualification you've booked, in line with the awarding body's requirements.
If the assessor determines you are not sufficiently experienced to proceed:
- You will be notified as soon as reasonably possible.
- Any deposit paid will be refunded to you, less the registration cost already incurred with the awarding body and an administration fee of [Insert %, e.g. 25%] of the deposit, to cover work already undertaken on your behalf.
6. Course Completion Timeframes
Unless otherwise stated at the time of booking:
- NVQ and portfolio-based qualifications should be completed within 12 months of your registration date with the relevant awarding body.
- If your course is not completed within this period, we or our delivery partner reserve the right to charge a monthly extension fee (amount to be confirmed to you before it applies) from the anniversary of your registration date until completion, or to treat the course as void, requiring a fresh booking to continue.
- Fixed-length courses (e.g. SSSTS, SMSTS, HS&E test preparation) should be completed within the timeframe specified for that course at the time of booking.
7. Identity Verification
For tests, assessments, and card applications, you must provide valid photo ID and, where required, proof of address at the time of registration. You must bring the original, correct ID used at registration to any in-person test or exam. If you fail to bring the correct ID on the day, you may be refused entry and will lose your place — see our Refund Policy for how this affects any fee paid.
8. Non-Transferable Fees
Fees paid for a specific course, test, or exam booking are non-transferable — they cannot be moved to a different course/test, or to a different person, once booked.
9. Your Right to Cancel
If you are a consumer booking from within the UK, you generally have the right to cancel your order within 14 days of the date of your booking confirmation, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Important exceptions:
- If you ask us or our delivery partner to begin providing a service (for example, registering you with an awarding body, or providing digital course materials/login access) before the 14-day period ends, you may lose your right to cancel once that service has been fully performed, or you may need to pay for the proportion of service already provided up to the point you cancel.
- Once online course login credentials have been issued and accessed, that portion of the service is generally treated as delivered and non-cancellable, consistent with digital content rules under the Consumer Rights Act 2015.
See our Refund Policy for the specific process and any course-specific exceptions.
10. Refunds
Our Refund Policy sets out in detail how refunds are handled for different course types, cancellation timing, and circumstances (including the assessor suitability outcome in Section 5). Please read it alongside these Terms before booking.
We do not exclude or limit our liability where doing so would be unlawful, including your statutory rights under the Consumer Rights Act 2015.
11. Replacement Certificates
If you need a replacement certificate for a completed qualification, a fee of £60 applies, payable in advance before we or our delivery partner request a replacement from the relevant awarding body.
11a. NVQ Price Match Guarantee
For NVQ qualifications specifically — where we act as a direct delivery partner rather than solely as a coordinator — we offer a price match guarantee, subject to the following:
- The competing quote must be in writing, currently valid (issued within the last 14 days), and from a UK provider accredited by a recognised awarding body for the same NVQ qualification, at the same level, in the same trade or occupational area, and in the same delivery format (e.g. portfolio-based assessment on comparable terms) as the course you're enquiring about with us.
- We reserve the right to request evidence of the competing quote's validity, and to decline a match where the competing provider isn't genuinely comparable (for example, an unaccredited provider, or a materially different service).
- This guarantee applies only to NVQ qualifications. It does not apply to CPCS, NPORS, CITB tests, SMSTS/SSSTS, or any other course or service, since these are coordinated through independent delivery partners whose pricing we do not control.
- This guarantee may be withdrawn or amended at our discretion for future enquiries, though it will be honoured for any quote already matched or booked under it.
12. Acceptable Use of the Site
You agree to use the Site only for lawful purposes. You must not use the Site:
- In any way that breaches any applicable law or regulation
- In any way that is fraudulent, or has any fraudulent purpose or effect
- To send or facilitate any unsolicited advertising, spam, or similar material
- To attempt to gain unauthorised access to the Site, our systems, or any account
- In any way intended to harm, exploit, or endanger a minor
We may suspend or terminate your access to the Site or any booking if you breach this section.
13. Respectful Conduct
Our staff and delivery partners' staff have the right to carry out their work free from harassment, threats, or abusive behaviour, whether over the phone, by email, or in person. Where a customer behaves abusively toward staff, we reserve the right to decline further service and end the booking without refund.
14. Content and Intellectual Property
Unless otherwise indicated, all content on the Site — including text, design, logos, course descriptions, and materials provided as part of a course — is owned by us, our delivery partners, or licensed to us, and is protected by copyright and other intellectual property laws. You may not copy, reproduce, republish, or distribute any part of this content without prior written permission, except as reasonably necessary for your own personal use of a course you've booked.
Images used on the Site are for illustrative purposes and may not exactly reflect the course, materials, or environment you experience.
15. Retention of Title
Any certificate, card, or licence arranged through us remains the property of the relevant awarding/certifying body or delivery partner until any outstanding fee owed to us has been paid in full.
16. Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, our total liability to you arising out of or in connection with your use of the Site or any service booked through us shall not exceed the amount you paid to us for that service.
We are not liable for the acts, omissions, or service quality of any independent delivery partner or awarding/certifying body once your booking has been passed to them, though we will assist in good faith to help resolve any issue you raise with us about their service.
The Site and its content are provided "as is." We do not guarantee the Site will be uninterrupted or error-free, though we take reasonable steps to keep it accurate and available.
17. Data Protection
We only use your personal information in accordance with our Privacy Policy and Cookie Policy, available on the Site. Please read these, as they form part of the basis on which we provide services to you.
18. Events Outside Our Control
We will not be liable for any failure or delay in performing our obligations where this is caused by an event outside our reasonable control (for example, awarding body system outages, industrial action, or extreme weather affecting a test centre). We will let you know as soon as reasonably possible and take reasonable steps to minimise any impact on you.
19. Payment Queries
Any query relating to an invoice or payment must be raised with us within 14 days of the invoice or order confirmation date.
20. Changes to These Terms
We may revise these Terms from time to time to reflect changes in law, regulation, or how we operate. The Terms in force at the time you make a booking are the ones that apply to that booking; changes made afterward will not affect a booking already confirmed.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Contact Us
Questions about these Terms: support@construction-skills.com or 0330 094 7015.